Your trust is our business. Caribbean Zest does not sell, transfer or give away customers' names, addresses, phone numbers, email addresses, credit-card information or sales information. We don't collect data about you without your knowledge when you visit caribbeanzest.com — and if you choose to provide it to us, we don't make it accessible to any other individual or business. This policy explains, in plain terms, what we collect and how we protect it.
1. Information You Give Us
Contact and booking forms collect your name, email, phone, preferred island, inquiry type, dates and message so we can answer and fulfill requests. Payment transactions (when enabled) are processed over an encrypted connection; we never store full credit-card numbers on our servers.
2. Information Collected Automatically & Cookies
We use cookie technology to track the origin of sales and to give you the most useful online experience — for example, remembering items in your booking cart between visits. Aggregate analytics (pages visited, country, device) help us improve the guides. You can disable cookies in your browser; some form features may then require a direct email to [email protected].
3. How We Use & Share Information
Only to: respond to inquiries, prepare and deliver tours and transfers, process payments, prevent fraud, and improve the Site. Our technology partner Kline IT Solutions hosts, monitors and maintains the platform and is bound to confidentiality for any data that passes through that work. We never sell your data. We may disclose information where required by law.
4. Security
All data passed between you and our payment system is encrypted in transit (TLS/SSL). Orders are kept secure after transmission — our business is built on the trust of our customers, and we will not let you risk card fraud for trusting us. We consistently audit our servers for errors and hacking attempts, and we do not store credit cards in their entirety online.
5. Your Choices & Rights
- Access: ask us what information we hold about you.
- Deletion: ask us to remove your information from our database.
- Corrections: tell us and we'll fix it.
- No pressure: if you'd rather not order online, email your order to [email protected] and we'll gladly serve you another way.
Email the above address with the subject "Privacy Request" and we'll respond within 30 days.
6. Declined Payments & Returned Checks
If a credit-card order is declined, we will contact you by email and/or phone. A $50.00 charge applies to all returned checks and fraudulent chargebacks.
7. Children & Third-Party Links
The Site is not directed to children under 13 and we don't knowingly collect their data. Links to other sites (including our master portal klineitsolutions.com) carry their own privacy practices.
8. Changes to This Policy
If we change this policy, we'll update the effective date above. Material changes for active bookings will be communicated by email.
9. Contact
Questions about this policy or your data: [email protected], or use our contact form. Caribbean Zest operates its digital platform in partnership with Kline IT Solutions.
Prefer email? Reach us anytime at [email protected] — a real person on the island will reply.